Responsibilities

The Employee Who Refused to Answer The Phone (illustration)

Some years ago a former American astronaut took over as head of a major airline, determined to make the airline’s service the best in the industry. One day he walked through a particular department, and saw an employee resting his feet on a desk while the telephone on the …

Responsibilities (illustration)

A traveling man came into a hotel to secure a room for the night. Upon being informed that every room in the building had been taken, he was naturally quite perturbed, until a portly gentleman standing nearby kindly offered to share his room with him. The offer was thankfully acc …